Shipping & Returns
The following payment methods are available:
- Credit card: Visa and MasterCard
- Debit card: Maestro and Bancontact/Mister Cash
Payments at the Hopper web store are secured by Secure Socket Layer (SSL) technology, to ensure that your data is secure during any sales transactions with us. Any information you provide will be fully encrypted to ensure that third parties cannot access it. Hopper collaborates with Ogone/Ingenico e-Commerce Solutions bvba for all its online payments. It is one of the leading European providers of payment services, with more than 15,000 customers in 25 countries.
We make every effort to ensure that you receive your order as soon as possible. Delivery of items made to measure or to suit the customer’s specific requirements (group ties, special badges, etc.) may take longer depending on the relevant production time./p>
Your order will be delivered to your home address. If no one is at home, a card will be posted through your letterbox stating where and when you can pick up the parcel at your nearest post office. You can also enter a different address when ordering, where you know someone will be present. You can also choose to pick up your order at one of our Hopp@ collection points, in which case delivery will be free of charge.
Large and heavy items such as tents, benches and tables will be delivered by a transport company. They usually deliver on Wednesdays, but you can change this. Subject to a small surcharge, the order can be delivered in the morning or afternoon by prior arrangement. Specific details can be arranged over the phone. Check the packaging upon receipt. Any damage must be reported to the carrier’s representative, who delivers the parcel.
The maximum delivery period is 30 days from the day following your order. If we are unable to deliver the goods within 30 days, we will notify you immediately and tell you the expected delivery date. If we are unable to deliver the goods within 30 days, you will be entitled to cancel any undelivered orders/products at any time after you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the relevant item(s) within fourteen (14) days.
All prices quoted on the webshop are in euro, including VAT but excluding shipping costs. Shipping costs shall be calculated on the basis of the weight of the items and shall be added to your shopping cart at checkout. Bpost / Bpack charge the following rates for domestic shipments.
The price for a package weighing more than 350 g includes VAT. Shipments in excess of 30 kg will be delivered by our regular carrier and the shipping cost will be calculated by the web store in advance.
We also ship to the Netherlands and Luxembourg at the Bpack rates applicable at the time.
The Act dated 6 April 2010 – pertaining to market practices and consumer protection – stipulates that the consumer is entitled to notify the seller that they are cancelling the purchase, without having to pay a penalty or providing justification, within 15 working days of the day following delivery of the product.
- Goods shall be in their original condition, i.e. undamaged, unworn, with labels still attached.
- You must notify us by phone or e-mail that you are returning one or more items within 5 days of receiving the order.
- Please use this standard form(in accordance with appendix 2 of Book VI of the Code of Economic Law).
- Goods must be returned by the customer within 14 days of notification of the return.
- Unfranked or insufficiently franked returns shall not be accepted.
- Discounted items shall not be taken back.
- Please use only the address below for returns:
Hopper Winkel - returns
Paul Vekemanslaan 100
B-2660 Hoboken Antwerpen
The purchase price paid, including transport costs, will be credited to the account upon receipt of the goods in undamaged condition and refunded within fourteen (14) days.
Postage for the return shipment shall be at the buyer's expense, unless an error was made in the order or delivery by Hopper Winkel and Hopper has specifically agreed to pay for the return.
Should you wish to exchange a product bought on the Internet for another product, you will be charged again for delivery (unless Hopper made a mistake during packing and/or delivery). The item to be exchanged must then be returned in its original packaging with the receipt. Any price difference relating to an exchange for a more expensive or cheaper product will obviously also be settled with you. If in doubt, or if you have further questions, please contact our customer service on +32 3 231 62 68.
To exchange textile articles (e.g. wrong size or choice of colour, etc.), you can also visit one of our six shops and, providing it is in stock, exchange the article for the same article in the correct size and/or colour. Our Hopp@ pick-up points cannot provide exchanges, unless they are located in one of our Hopper shops.
Reduction in returns value: if it appears that the customer used the item over and above what was necessary to assess whether they actually wanted to retain it, Hopper shall be entitled to apply a reduction in value for the purpose of repayment (e.g. a garment that is returned dirty or with a funny smell, shoes with damaged soles, etc.).